Ruislip Florist Returns, Refunds and Complaints Policy

Our Fresh Flowers Guarantee in Ruislip

At Ruislip Florist, we are dedicated to delivering premium quality flowers that delight our customers. As a trusted local florist serving both households and businesses near Ruislip, we place great importance on the freshness and presentation of every bouquet and floral arrangement. Our fresh flowers guarantee ensures that every delivery meets our high standards so you can order with confidence.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or in less than perfect condition, please notify us as soon as possible after delivery. To help us resolve the issue quickly, we may ask for a photo of the flowers and packaging. Claims must be made within 24 hours of receipt to qualify for a resolution under this policy. This enables us to assess the situation accurately and ensure that you receive the quality you expect from Ruislip Florist.

Freshness Window

We guarantee the freshness of our flowers for a minimum of five days from the delivery date, provided they are cared for according to the included instructions. Since fresh flowers are delicate and natural products, their longevity can be influenced by room temperature, direct sunlight, and water changes. If your flowers do not last for at least five days despite appropriate care, please reach out to us within this period so we can assist you.

Refund & Replacement Options

If your order arrives damaged, wilted, or if it does not meet our freshness guarantee within the specified window, we offer several resolution options, including:

• Replacement: We will promptly send out a replacement bouquet or arrangement of equal value at the earliest available delivery date.
• Partial Refund: In cases where only certain stems are affected or the issue is minor, a partial refund may be offered.
• Full Refund: If a replacement is not suitable or possible, we are happy to process a full refund upon review of your claim and supporting information.

We aim to process all refunds and replacements swiftly, ensuring you enjoy peace of mind when choosing Ruislip Florist for your fresh flower needs.

Complaints Process

We value all feedback as it helps us improve our service to the Ruislip community. To make a complaint, simply contact us with your order details and a description of your concerns. Our dedicated customer care team will assess your case and respond within two working days. We handle all complaints fairly and transparently, offering solutions where appropriate to resolve any concerns as quickly as possible.

If you are not satisfied with our initial response, your complaint can be escalated for further review by our management team. We are committed to listening and working with you towards a satisfactory resolution.

Trusted Local Florist for Households & Businesses

For years, Ruislip Florist has proudly served the Ruislip area, delighting both residential and commercial customers. Our experienced florists use only the freshest blooms and handle every order with care. Thank you for choosing us to bring fresh flower joy into your home or workplace. Should you ever have any issues or wish to discuss your order, please know we are here to help, ensuring your satisfaction with every delivery.