Terms & Conditions for Ruislip Florist Online Flower Delivery

Introduction

Welcome to the official Terms & Conditions for Ruislip Florist, outlining the terms governing all online flower delivery and purchase services available for customers in Ruislip and surrounding areas. It is important that you review these terms carefully before placing an order as they set out your rights and obligations, as well as those of Ruislip Florist. By proceeding with a purchase on our website, you agree to be bound by these Terms & Conditions. These terms apply whether you are sending flowers to yourself or as a gift to others within Ruislip and neighbouring locations.

Order Process

To ensure a seamless online flower delivery experience in Ruislip, please follow our order process as detailed below. Our website is designed for ease of use and secure ordering:

• Product Selection: Browse and select your preferred flower bouquets or arrangements from our continuously updated online catalogue.
• Order Information: Complete all necessary fields during checkout, including recipient details, delivery address in Ruislip or surrounding areas, your personalised message (if applicable), and desired delivery date.
• Order Confirmation: Once your order is placed, you will receive an on-screen acknowledgement and an email confirmation summarising your order details.
• Order Processing: Orders are processed for dispatch as soon as payment is successfully received. Please ensure all provided information is accurate to avoid delays with your flower delivery in Ruislip.
• Delivery: Deliveries are carried out by our trusted team or local courier partners, within Ruislip and surrounding areas, as close as possible to the requested delivery date.

We reserve the right to refuse or cancel any order if there are errors in the product description, pricing information, or if we suspect fraudulent activity. In such cases, you will be fully refunded.

Product Availability & Substitutions

All products are subject to availability. As floristry is reliant on seasonality and supply, there may be occasions when certain flowers or materials are not available, especially for last-minute flower delivery in Ruislip. Where necessary, Ruislip Florist reserves the right to substitute a product of equal or greater value, quality, or appearance without notice. We always aim to maintain the style, colour scheme, and overall aesthetic of your selected arrangement.

Delivery Policy

Timely online flower delivery across Ruislip is central to our service. Deliveries are made according to the date chosen at checkout, with efforts to fulfil your preferred time where possible. However, exact delivery times cannot be guaranteed due to variable external factors (traffic, weather, etc.).

If the recipient is unavailable at the delivery address, our delivery personnel may, at their discretion, leave the flowers with a neighbour, at a safe location, or attempt delivery at another time. A notification card may be left if the order cannot be completed as planned. Please ensure correct contact and address details to facilitate smooth delivery.

We deliver throughout Ruislip and its neighbouring locales. Delivery charges, where applicable, are clearly displayed during checkout. Ruislip Florist cannot accept liability for failed or late deliveries where incorrect or incomplete information is provided by the customer.

Payments

All prices displayed include applicable UK VAT unless otherwise stated. Payment for all products and services must be made in full at the time of ordering, using one of the secure payment methods provided on our website (debit or credit card, or other third-party payment services as offered). Your order will not be processed or dispatched until payment has been authorised and received in full.

Ruislip Florist takes security very seriously and utilises encrypted payment gateways to protect your financial details. We do not store credit or debit card information on our servers, ensuring your online transactions remain safe and secure for every order placed throughout Ruislip.

Order Amendments & Cancellations

We understand plans may change. To amend or cancel your order, please notify us as soon as possible after placing your order, citing your order reference number. Because fresh flower orders are bespoke and perishable, the following applies:

• Amendments: Amendments (recipient details, delivery address, card message, etc.) can normally be made up to 24 hours before the scheduled delivery.
• Cancellations: Cancellations are accepted up to 24 hours prior to the requested delivery date. If cancellation is received less than 24 hours before scheduled delivery, we may already have prepared or dispatched your order and a refund may not be possible.
• Custom Orders: Some bespoke or significant custom arrangements may be subject to different cancellation terms; we will inform you if this is the case when placing your order.

Refunds for cancelled orders, where eligible, are processed promptly to the original payment method. Please allow up to 5 working days for funds to appear in your account, subject to your card issuer’s policies.

Returns & Refunds

Your satisfaction is of utmost importance. If you are unhappy with your flower order due to freshness, damage, or non-delivery, please contact us within 24 hours of the original delivery time. We may ask for photographic evidence to support your claim. As flowers are perishable, we do not normally accept returns, but we will assess each case individually and offer an appropriate resolution, which may include a replacement bouquet or a partial/full refund, depending on circumstances.

Refunds, where granted, will be made only to the original payment method and may take up to 5 working days to process. Please note that Ruislip Florist cannot accept liability for flowers that are not cared for correctly by the recipient after delivery or for delays or failures in delivery resulting from incorrect information supplied by the customer.

Promotional Offers & Discount Codes

Occasionally, Ruislip Florist may offer promotional discounts or special pricing on selected online flower delivery orders. These offers are subject to availability, cannot be applied retrospectively, and may have stated expiry dates. Only one discount code can be used per order. Offers cannot be exchanged for a cash equivalent or used in conjunction with any other promotion unless specifically indicated.

Customer Responsibilities

When using Ruislip Florist’s online flower delivery service within Ruislip and surrounding areas, you are responsible for ensuring:

• All order details, addresses, and recipient information are accurate and complete.
• You (or the recipient) will be available to accept the delivery, or an alternative arrangement is possible as specified in our delivery policy.
• Safe and secure premises for delivery, and accessibility for our delivery drivers.

Failure to fulfil these responsibilities may result in delays or non-delivery for which Ruislip Florist cannot accept liability.

Liability

Ruislip Florist endeavours to provide a reliable service and deliver high-quality flower arrangements. Our total liability for any claim under these Terms & Conditions, including losses, costs, or damages arising in connection to our flower delivery service in Ruislip, shall in no event exceed the value of the product ordered. We will not be liable for any indirect or consequential losses, including but not limited to loss of business, loss of profit, or disappointment.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, misrepresentation, or any liability which cannot legally be limited or excluded.

Ruislip Florist will not be held responsible for failure or delay in performing obligations due to circumstances beyond our reasonable control, such as acts of God, strikes, adverse weather, pandemic, or supply chain disruptions.

Intellectual Property & Website Use

The content, images, design, and intellectual property displayed on Ruislip Florist’s website are owned or licensed by us. You may not copy, reproduce, or exploit any materials from our website without express prior written consent. Our website is intended for lawful use only, in accordance with these Terms & Conditions, and not for commercial reselling without our permission.

Privacy & Data Protection

We are committed to handling your data securely and in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). All customer details collected during the order process are stored securely and used only to fulfil your flower delivery orders and communicate updates or resolve queries related to your purchase. We do not share your information with third parties except those involved in order fulfilment (e.g., delivery partners).

Governing Law & Jurisdiction

These Terms & Conditions, and any disputes relating to your use of the Ruislip Florist website or services, shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

Should any provision of these Terms & Conditions be found to be invalid or unenforceable, the remainder will continue in full force and effect.

Changes to Terms & Conditions

Ruislip Florist may update these Terms & Conditions from time to time to reflect changes in law, business practices, or for other operational reasons. The latest version will always be published on our website and the date of the most recent revision provided. Continued use of our website or services following any updates signifies your acceptance of the revised Terms & Conditions.

Contact & Complaints

For any queries regarding these Terms & Conditions, your flower delivery order, or for assistance with complaints, please contact us through the methods provided on our website. Our customer care team will endeavour to respond promptly to resolve any concerns.

Applicability

These Terms & Conditions apply to all online orders placed with Ruislip Florist for delivery in Ruislip and surrounding areas. By placing an order, you confirm that you have read, understood, and agreed to these terms as a resident or customer in our service area.

Thank you for choosing Ruislip Florist for your online flower delivery needs in Ruislip. We are committed to providing you with fresh, beautiful blooms and dependable service every time you order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ruislip.

For assistance with orders, returns or account queries, please fill out the Contact Us form.